The University of Memphis

Telecommunications Services

POLICIES

1. Each University department is responsible for the cost of its telephone services.
2. A one-time charge from ITD will be made for installation of lines or wires.  There may be additional charges incurred for work performed by Physical Plant (i.e. drilling through walls, ceilings, core floors, etc.).
3. All digital telephone sets must be obtained from the Telecommunications Office.

1. Telephone jacks are installed in every residence hall room. 
   
2. Students must provide their own telephone set.
3. Cost is included in the residence fee.
4. Residence Life will inform students of their room telephone number and regulations.

1. All long distance calls require the use of an authorization code.
2. Department/activity heads must approve the receipt of an authorization code to each employee whose position requires long distance calling privileges for University-related business.  Codes will be assigned to the associated budget account for monthly detailed billing purposes.
3. Employees receiving an authorization code must sign a statement acknowledging proper uses and personal responsibility.
4. Long distance calls may be logged when made to assist in the verification of monthly bills. 
5. Under no circumstances shall authorization codes be shared.
6. Authorization codes should never be used for non-University purposes.
7. Collect calls cannot be accepted on University extensions.
8. Long distance calling cards may be obtained by employees needing the ability to make long distance calls on behalf of the University while away from the University.
9. Users of University long distance authorization must certify by their signature on the monthly report that all calls made were for University-related business.  The billed department will maintain these documents for audit purposes.
10. No personal long distance calls shall be charged to the University.

1. Any regular employee or enrolled student of the University may subscribe and be issued a personal long distance authorization code for use on campus by completing an application at the Telecommunications Office and paying a deposit to the Bursar.
2. Invoices will be generated monthly and payment made to the Bursar's Office is due upon receipt, but no later than the invoice delinquent date.
3. If a balance is more than 30 days in arrears, or if any balance is not paid within 60 days, the authorization code will be deactivated until payment is received.  Delinquent charges may be deducted from the employee's pay in accordance with policy entitled Employee Debts to the University (1:2D:01:09). Failure by a student to pay any billed charges will result in any credit(s) that the student has on deposit with the University to be applied to the outstanding bills and the student will be required to re-establish the forfeited deposit.
4. There is a maximum usage limit as specified in the Rate table. Once surpassed, authorization is immediately deactivated and the subscriber must show proof of payment reducing the balance to a minimum set amount in order to reactivate the authorization code.
5. If an authorization code is lost, stolen, used by unauthorized persons, or should be cancelled for any reason, the Telecommunications Office must be notified immediately by the subscriber.  The owner will continue to be responsible for all charges until notification is received.

1. Detailed monthly reports of all charges will be provided by Telecommunications.
2. All charges should be verified (see Long Distance Service - University Business, items 4 and 8); incorrect charges should be reported to Telecommunications within 10 days of invoice date.
3. Redirected charges should be submitted to Accounting via an Authorization to Credit Cash Receipts to Expenditure Accounts form [http://bf.memphis.edu/forms/finance.htm]

1. Requests for services should be made by using the standard work order request form [http://umhelpdesk.memphis.edu]
2. The responsible budget account official must authorize requests for service.

Video Teleconference

1. Requests should be made through [http://umhelpdesk.memphis.edu] and are handled on a first come, first served basis.
2. Telecommunications will arrange for broadcasting with the provider and will deliver the broadcast to the requester at a cost. 

Network Television

1. Entertainment television or cable television services will be provided to all resident students living on the main campus.
2. Administrative areas may subscribe to CATV programming by completing the standard work order [http://umhelpdesk.memphis.edu] which is approved at the Dean or Director level.
   
3. Charges will be billed monthly.

Information Broadcast Services

1. Voice and video information may be broadcast to the University community through Telecommunications via the University's telephone hold message or the University's cable television system.
2. University departments and groups wishing to transmit information should submit the requested text of the informational message to Telecommunications. 
3. Message content and duration are subject to approval by Telecommunications.

All rates for telecommunications services are monthly (unless otherwise noted) and can be found at [http://nsweb.memphis.edu/rates.html]